Don't worry! If you make a mistake, the contents of your cart can be viewed and/or modified at any time by clicking on "View Cart/Checkout".  Press the "Continue Shopping" button to go back to the product page you came from.

Then, when you have placed all of the items you want to purchase into your cart, select a payment method and click on the "Check Out" button. The total cost of your order will be automatically calculated for you, including sales tax if appropriate. You will then be taken to a page where you can provide customer information and make your payment.  

Providing a recipient name and valid phone number for the recipient will expedite delivery of your order!

b) The sender (no recipient name provided, wrong or incomplete address or telephone number provided).

c) The fault of our delivery service. In this case we carry full responsibility for the work of our delivery network (which includes more than 500 flower shops and stores), but our responsibility will not exceed the amount of your original order. Usually we offer you the option of either canceling your order and receiving a refund, or delivery of the order as soon as possible at our expense.

We always try to contact the recipient before attempting a delivery to make sure that he/she is there to accept the order. We do it either by telephone, or by sending a telegram or leaving a note in the door, if the phone number is missing or unavailable. Exceptions are possible if a customer requests the order to be delivered without contacting the recipient first. In case when the recipient is not home at the moment of delivery after having arranged the time of delivery with us or if the customer has requested delivery without a prior notice, we have a right to do one of the following:

a) leave the flowers at the neighbors
b) leave a note in the recipient's door asking him\her to call us back and arrange the time of delivery.

In both cases we do not carry any further responsibility for the time of delivery and quality of the flowers.

Delivery on holidays and days before holidays:

Please place your orders well beforehand if they are for major holidays. We cannot guarantee speedy delivery during the following holidays: Christmas, New Year, Orthodox Christmas, St. Valentine's Day, the
8th of March, Easter. Recommended time is at least 3-4 business days in advance for these holidays.

Refund policy:

If an order is cancelled before any delivery is attempted, or delivery is deemed by our agent to be impossible, due to a wrong or incomplete recipient address or telephone number, you will receive a full refund of the cost of your order, minus a $5 refund-processing fee.

If delivery was attempted:

a) Without prior notice (upon customer's request) and the address turned out to be wrong or no one was there to accept the order;

b) After having agreed on the time with the recipient but at the requested time he/she was not there to accept the order;

We will issue the refund for the amount of $25 only (the delivery fee) because the flowers/products have already been purchased.

In rare cases when a requested item is not currently available for delivery in a particular destination city, an item of comparable content, quality, and price will be substituted.

All prices are subject to change without prior notice.